Returns & Exchanges

At Storyville Coffee, we want you to love every cup, which is why we offer a 30-day satisfaction guarantee on all our roasted beans and merchandise. If your order doesn't meet our high standards for freshness and quality, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Contact Support

  Email our guest experience team within 30 days of your purchase with your order number and a brief description of the issue.

• 2.
  Review and Approval

  Our team will review your request and, for hardware or merchandise, provide a prepaid shipping label for your return.

• 3.
  Package Your Item

  Securely pack the item in its original packaging to ensure it arrives back at our roasting studio without damage.

• 4.
  Receive Your Refund

  Once received or approved, we will process your refund or ship your replacement coffee within 3-5 business days.